AGE REQUIREMENTS
The minimum age to attend is 16. You must provide parental consent on our liability waiver.
PARKING
Forza Pilates is located in the Standard Assembly complex. Standard Assembly has a parking garage with retail parking at the ground level. They provide your first 90 minutes free. Street parking is also available. Give yourself extra time to find parking and walk to the studio before class begins.
LOCKER ROOM
We have two handicap accessible restrooms available for clients to use. We also have lockers that allow clients to safely secure their personal items.
LATE POLICY
Please arrive 10 minutes early to set yourself up for success. In order to respect our clients time and safety, there will be no late admission to class. Doors will be locked once class starts.
INSTRUCTOR SCHEDULE CHANGES
Instructors and classes are subject to change without notice. Please visit our class schedule for updates.
CANCELLATION POLICY
Forza has a strict 12 hour cancellation policy. Cancellations can be made through our app or website. If you cancel before the 12 hour window, there is no penalty and any eligible credits will return to your account. If you cancel within the 12 hour window or do not show up for your reservation, you will forfeit the credit and be charged a fee of $20.
Private clients who cancel within a 12 hour period will forfeit the session credit.
WAITLIST
If a class is full, you can join the waitlist. Our system will automatically add you to the class once a spot opens up. The waitlist moves fast. If you are on the waitlist and are no longer able to attend class, please remove yourself as soon as possible. If you are added from the waitlist and do not attend the class, you will be considered a “no show” and standard cancellation policies will apply.
MEMBERSHIP TERMINATION
We do not offer freezes or suspensions for membership. If you choose to cancel your membership, send notice to [email protected] before the end of your monthly billing cycle. If you have a Founding Membership, you will no longer have access to the Founding Rate if you choose to cancel and rejoin at a later date.
PRENATAL POLICY
If you are new to pilates, we recommend prenatal clients schedule a private session prior to joining group classes. If you are less than 20 weeks pregnant, you are permitted to take all class formats. If over 20 weeks, we recommend Foundations, Recovery, or a private session. Consult with your doctor before attending.
POSTNATAL POLICY
Clients must have clearance from their doctor before returning after pregnancy. We recommend a few private sessions to assess your goals and set you up for success.
INJURIES
It is the responsibility of the client to notify the instructor of any ailments or injuries that apply. While we do our best to accommodate injuries, we are not medical professionals. Our instructors reserve the right to restrict a client from taking particular class formats if it might impact their safety.
RETURN POLICY
All service sales are final. Retail purchases can be returned back to the original payment method within 14 days of purchase if the item is unwashed, unworn, and unaltered with original hang tags.
LOST PROPERTY
Forza Pilates is not responsible for lost or stolen items. If you believe you left something behind, please call or email us as soon as possible so we can try to locate the item.
PHONE POLICY
You are welcome to take photos before and after class, but phone use is prohibited during the 50 minute session. If you need to check your phone in the case of an emergency, please inform the instructor before class starts.
DISCRIMINATION
The safety of our staff and clients is our number one priority. Forza Pilates has a zero tolerance policy for discrimination and harassment. Any allegations of discrimination or harassment will be investigated and addressed immediately by our management team.
